Privacy and Data Handling Policy

Privacy and Data Handling Policy

Exodus Dandenong Apartment Hotel

At Exodus Dandenong Apartment Hotel, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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1. Collection of Personal Information

02.

We collect personal information necessary to provideaccommodation services, comply with legal obligations, and enhance your

experience with us.

This may include

• Full name

• Contact

details (email address, phone number)

• Residentialaddress

• Government-issued identification (e.g., passport, driver’s licence)

• Payment information

• Booking history

• Emergency contact details

• Special requirements (e.g., accessibility needs)

We collect this information

• Directly from you when you make a booking (online, in person, or via phone/email)

• Through our website and third-party booking platforms

• During check-in and check-out processes

• When you contact us for inquiries or services

2. Use of Personal Information

Your personal information is used only for the purposes for which it was collected, including

Processing and managing reservations
Verifying your identity upon check-in
Complying with legal and regulatory obligations
Facilitating payment and issuing invoices or receipts
Contacting you about your stay, feedback, or future promotions (with your consent)
Managing incidents or emergency situations

3. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. Your data may only be disclosed

To government authorities or law enforcement if legally required
To trusted third-party service providers (e.g., payment processors or booking engines) under strict confidentiality agreements
In case of emergency, to your nominated emergency contact
To our legal, accounting, or insurance advisors as required

All third parties handling personal data on our behalf are contractually obligated to comply with privacy obligations.

5. Access, Correction, and Deletion

You have the right to

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal data, where legally permissible

To make a request, please email

admin@exodusdandenong.com.au

We will respond within a reasonable timeframe and may request identity verification.

7. Third-Party Websites

Our website and communications may contain links to third-party websites (e.g., booking platforms). We are not responsible for the privacy practices of other websites and encourage you to read their policies.

8. Policy Updates

This policy may be updated from time to time to reflect changes in our practices or the law. The latest version will always be available at our reception or on our website.

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